Last updated: July 22, 2026
Carlos Web Design strives to provide high-quality website design and managed hosting services. This Refund Policy explains how refunds are handled for our services.
A deposit may be required before work begins. Once work has started, the deposit is generally non-refundable because time and resources have been committed to your project.
If additional payments have been made before the project is completed, any refund requests will be reviewed based on the amount of work already performed.
Once a website has been completed, approved, and delivered, all payments are non-refundable.
Managed hosting subscriptions may be canceled at any time. Cancellation will stop future recurring billing. Payments already made for the current billing period are non-refundable.
Carlos Web Design works to maintain reliable website availability. If an outage occurs due to scheduled maintenance, internet service providers, third-party services, hardware failures, cyberattacks, or other circumstances beyond our reasonable control, refunds are generally not provided.
If a significant service interruption is caused directly by Carlos Web Design, we may, at our discretion, provide a partial account credit or another appropriate resolution.
If you have questions regarding billing or refunds, please contact: